Refund & Returns Policy for BLKMarket
Last Updated: May 2025
At BLKMarket, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to make the return and refund process as smooth as possible.
1. Return Eligibility
You may request a return under the following conditions:
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The return is initiated within 7 days of receiving the product.
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The item is unused, unwashed, and in its original packaging with tags intact.
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The item is not a part of our non-returnable items list (see section 5 below).
To initiate a return, contact us at blkmarket609@gmail.com or call +1 (512) 774-7016 with your order number and reason for return.
2. Return Process
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Contact our support team with your request.
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Once approved, you’ll receive return instructions and shipping details.
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Pack the item securely and send it to the address provided.
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Once we receive and inspect the product, your refund will be processed.
Please note: Return shipping costs may be borne by the customer unless the product is defective or incorrectly delivered.
3. Refund Timeline
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After we receive and inspect the returned item, refunds are processed within 5–7 business days.
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Refunds will be issued to the original method of payment.
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If the item is found to be used or damaged, a partial refund or store credit may be issued at our discretion.
4. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery.
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Provide clear photos of the product and packaging.
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We will arrange for a replacement or a full refund at no additional cost to you.
5. Non-Returnable Items
The following items are not eligible for return or refund:
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Clearance or final sale products
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Personal care items (e.g., opened cosmetics, hygiene products)
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Digital downloads or gift cards
6. Cancellations Before Shipping
If your order hasn’t shipped yet, you may request a cancellation for a full refund. Once shipped, please follow the standard return process.
7. Contact Us
Have questions or need assistance?
📧 Email: blkmarket609@gmail.com
Thank you for shopping with BLKMarket — where quality meets convenience.